Job Description
Overview
2nd Line Service Desk Analyst. Exciting new position.
Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field.
Based in Brixworth, Northamptonshire. £28.000 pa
Responsibilities
- Provide IT operational support across the business for all IT services
- Balance priorities quickly and effectively whilst managing customer expectations
- Use a strong and broad ranging technical and customer focused background to deliver
- Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
- Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines
- Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
- Ensure that all tasks adh...