Job Description
Overview
Posting Id: 3342
Department: Corporate and Financial Services
Division: Office of the Clerk
Section: Access Richmond Hill
Job Grade: Contract SEA Grade 04
Rate of Pay: $36.70 - $43.17 Hourly
Job Type: Temporary Full Time - Contract
Contract Length/End Date: December 31, 2026
Replacement/New Position: Replacement for Existing Vacancy
Posting Type: Internal and External
Posting Date: 06/02/2026
Application Deadline: 06/10/2026
Responsibilities
- Respond to inquiries from residents, businesses and internal staff with a focus on first-call resolution about City programs and services.
- Deliver service excellence in every interaction through active listening, accurate responses, and timely resolution.
- Accurately create and route service requests to appropriate business areas.
- Educate callers on service levels and proactively manage expectations.