Job Description
Job Description
Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetingsDiscovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impactAnalyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpointsTaking ownership of renewal success and strategy to achieve key commercial/contractual targetsAssisting sales for upselling and initiating opportunities with the right product and right contactOwning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolioEnsuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognitionAchieving customer advocacy goals ...