Advanced Care Support Helpdesk Worker
Department of Families, Fairness and Housing
Job Description
THE ROLE
This position will be part of the team employed to deliver the Care Support Help Desk (Help Desk). The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and peak organisations to support best outcomes for children in statutory care.
The Help Desk team provides a critical role across all four Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.
A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.
The role will be part of the roster for the p...
This position will be part of the team employed to deliver the Care Support Help Desk (Help Desk). The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and peak organisations to support best outcomes for children in statutory care.
The Help Desk team provides a critical role across all four Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.
A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.
The role will be part of the roster for the p...