Job Description
Responsibilities
- Be customer obsessed.
- Manage each call interaction with our customers’ satisfaction as your number one priority.
- Identify customers’ needs, clarify information, research every issue and provide solutions.
- Inform customer by explaining procedures; answering questions; providing information.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Show empathy and respect with each customer interaction. We talk with a smile on our face.
Requirements
- High School diploma or equivalent required.
- At least 6 months experience in the financial services industry.
- Strong understanding in the areas of fraud, electronic funds transfer systems, reconciliations, chargebacks, regulations, and disputes related to the US banking system.
- Passion for delivering a stand‑out customer experience.
- Excellent verb...