Job Description
Responsibilities
- Gain familiarity with Global Field Operations concepts, procedures and methodologies.
- Perform routine Global Field Operations duties under guidance, including:
- Receiving and responding to client and Field Engineering member requests.
- Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools.
- Booking client appointments.
- Arranging access services.
- Coordinating essential parts.
- Maintaining call center operations.
- Monitoring service level agreements (SLAs).
- Communicating with cross‑functional teams to ensure a fluid and cohesive process.
- Learn and comply with Global Field Operations practices and policies.
- Learn how Global Field Operations enhances levels of client satisfaction.
- Assist with special projects as assigned.
Qualifications