Job Description
Product Owner, Operations (AI-First)
The Role
Belong is building the Residential Operating System: a fully integrated, AI-powered platform that manages homes, coordinates thousands of real-world service moments, and creates authentic belonging experiences for homeowners and residents. The member journey is the product. But the Residential OS only delivers on that promise if the operational machinery running beneath it is intelligent, instrumented, and self-improving.
Most companies say they are AI-first. At Belong, it means something specific: by the end of 2025, the majority of communications across sales, leasing, homecare, and concierge functions are AI-generated. Human Advisors and Concierges handle trust‑critical moments. AI agents handle everything else: triage, scheduling, status updates, escalation routing, vendor coordination, documentation. The operations product surface is where that architecture lives or dies.
As Product Owner, Operations, ...