Job Description
Join Auxo in Montreal as a Customer Success Manager, where you'll drive the adoption of an AI-first ERP transformation platform. This hybrid role allows impactful client engagement while managing complex accounts.
In this full-time role, you’ll be pivotal in ensuring customer satisfaction and success. With over five years in customer success or account management, you will lead onboarding, monitor product adoption, and identify growth opportunities for enterprise accounts. Your project management experience will help you navigate complex implementations smoothly while communicating insights back to engineering.
Key Responsibilities:
• Own end-to-end management of enterprise account portfolios
• Drive product adoption across client teams and projects
• Identify and document expansion opportunities
• Create detailed action plans to mitigate churn risks
• Communicate client feedback for product enhancements
Requirements:...
In this full-time role, you’ll be pivotal in ensuring customer satisfaction and success. With over five years in customer success or account management, you will lead onboarding, monitor product adoption, and identify growth opportunities for enterprise accounts. Your project management experience will help you navigate complex implementations smoothly while communicating insights back to engineering.
Key Responsibilities:
• Own end-to-end management of enterprise account portfolios
• Drive product adoption across client teams and projects
• Identify and document expansion opportunities
• Create detailed action plans to mitigate churn risks
• Communicate client feedback for product enhancements
Requirements:...