Job Description
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
The Alert Management Specialist reports to the Manager, Alert Management Specialists. This role provides a professional and timely service for our customers. Our Alert Management Specialists manage safety incidents efficiently and conscientiously from onset through to resolution. This is a full-time position.
Key Responsibilities
- Monitor customer personnel safety through real-time alert systems.
- Efficiently manage emergency alerts following established escalation protocols with professionalism.
- Respond to critical situations calmly and confidently while maintaining composure under pressure.
- Provide basic troubleshooting and technical supp...