Job Description
Senior Support Analyst - São Paulo (Contract)
Location: Barueri, São Paulo, Brazil
Salary: R$2,900.00 - R$4,000.00
Responsibilities
- Provide technical support to company users across solutions used, including network, print, desktop, telephony, mobile, and notebooks.
- Ensure availability to work during business hours, 100% on-site at Unidade Cotia.
- Maintain and create technical procedures in the knowledge base.
- Handle ticketing with compliance to SLA metrics, addressing requests quickly and efficiently to ensure user satisfaction.
- Control technology assets.
- Possess knowledge of user and folder creation in SharePoint and Office 365 management (optional advantage).
- Analytical profile required; high demand in the company’s manufacturing activities; must follow company standard operating procedures and use personal protective equipment (PPE) as needed in certain areas.