Job Description
Requisition ID:
Career Group: Corporate Office Careers
Job Category: Store Systems Enablement
Travel Requirements: 0 – 10%
Job Type: Contract
Country: Canada (CA)
Province: Nova Scotia; Alberta; Ontario
City: Mississauga, Stellarton, Calgary
Responsibilities
Maintain knowledge of key systems (CAO, FIM, ISP/POS, Kronos) across all applicable banners to:
- Properly analyze data
- Share knowledge with other team members to maximize overall team effectiveness in supporting change and usage of key systems
- Triage questions from DOs, MROs on existing systems and tools
- Ensure optimal customer service standards are upheld in the team call center by fielding questions related to reports issued by the team
- Participate in continuous improvement of team analytics by ensuring that any system changes that m...