Job Description
Application Support Analyst - Digital Apps Front End
Location: Mexico City, Mexico
Category: Technology Careers
Job Id: JREQ******
Job Type: Full time Hybrid
About the Role- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Ideate and implement new strategies to reduce toil and make incident resolution faster.
- Develop and maintain documentation for front-end systems and processes.
- Participate in on-call rotations to provide timely support and incident resolution.
- Conduct root cause analysis and implement solutions to prevent recurrence of issues.
- Responsible for monitoring and analyzing business operational and technical key metrics.
- Effectively articulate complex problems, concepts, and solutions to varied audiences.
- Contribute to the strategy of the department and drive implementation of ...