Job Description
Job Description
We are looking for an Application Support Engineer to join the WM APS team, responsible for ensuring the stability and performance of critical banking applications.
This role involves handling incidents, service requests, and ongoing application support activities within a shift-based and on-call rotation model. The successful candidate will also contribute to service improvement initiatives and support Disaster Recovery (DR) and live play exercises.
The ideal candidate has a strong understanding of core banking operations, excellent troubleshooting skills, and hands-on experience in L1/L2 support within a banking environment.
Key Responsibilities
- Manage and resolve incidents and service requests in a timely manner
- Perform application support activities within shift and on-call rotations
- Contribute to continuous service improvement initiatives
- Support Disaster Recovery (DR) drills and live...