Job Description
Responsibilities
- At all times, maintain a positive, empathetic, and professional attitude toward customers.
- Respond to customer inquiries as soon as possible.
- Use various channels to communicate with customers.
- Recognize and resolve customer complaints.
- Know our products inside and out to respond to questions.
- Process orders, forms, applications, and requests.
- Keep track of customer interactions, transactions, feedback, and complaints.
- Communicate and coordinate with coworkers as needed.
- Provide feedback on the customer service process's efficiency.
- Be in charge of a group of junior customer service representatives.
- Provide professional customer service and ensure customer satisfaction.
- Meet sales targets.
- Follow procedures and policies.
Requirements
- A high school diploma, a general education degree, or an equivalent...