Job Description
Why is this role important:
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing colleagues and effectively planning.
What you’ll do:
- Present themselves as a role model when providing efficient and courteous customer service.
- Resolve and manage customer complaints effectively and according to established guidelines.
- Demonstrate leadership by providing positive and effective resolution to customer and team members concerns.
- Encourage store colleagues to take ownership for their performance and career development plans; follow up on a regular basis.
- Maintain ongoing communication with internal colleagues from various departments to improve overall business results.
- Coordinate and communicate with company buyers on what items to purchase for a store's inventory and supervise the activities of the stores merchandisi...