Job Description
RESPONSIBILITIES
- Warmly welcome every customer and create a friendly, inclusive, and supportive atmosphere.
- Represent Health Hut’s values in every interaction, whether in person, online, or over the phone.
- Develop strong product knowledge across all brands and confidently share recommendations.
- Build authentic connections through one‑on‑one conversations and thoughtful service.
- Manage customer needs across all channels (in‑store, phone, email, Reamaze chat), resolving questions or concerns with care.
- Process purchases and returns using Shopify POS and related apps.
- Manage facial and mini‑facial event bookings, including payment processing.
- Collaborate with the retail team to meet sales goals and share proactive ideas to enhance the customer experience.
- Report buying trends and customer insights to managers.
- Ensure smooth daily hand‑offs by sharing updates with the team at the...