Job Description
Responsibilities
- Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
- Issue replacements, credits, or RGA’s as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation.
- Run monthly or quarterly complaint trend reports per SOP.
- Coordinate stock checks and rework of product as required in response to complaints.
- Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
- Coordinate or perform inspections of new products or products from new vendor at branches and factories.
- Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Contro...