Job Description
**JOB DESCRIPTION****Primary accountabilities**:- Telephony System and Contact Center administration and monitoring- Coordinate with the Global IT Service Desk to effectively resolve LAN/WAN/Telephony issues within our predefined service levels- Maintain and administer user and telephone accounts according to our standard operating procedures- Use Genesys Cloud to monitor and maintain maximum system performance levels- Stay ahead of new Genesys Cloud CX system features, and recommend future solutions to our Innovation Lab.
**Job Qualification**- Bachelor's degree in Computer Science or related area- ** Experience with Genesys Cloud administration and end-user operational support**:- Experience in network communication and/or telecommunications systems- Or equivalent combination of education, training, and experience that provide the individual with the required knowledge, skills, and abilities**Knowledge, skills and abilities**:- Business focused approach with strong communicati...