Job Description
Imagine how your ideas and expertise can change a patient’s life. At Edwards Lifesciences, our customer service teams are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you’ll work cross-functionally across our organization to ensure our external and internal customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.
How you will make an impact:
• Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyze inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
• Train and develop Customer Service Representatives in th...