Description and Requirements
Role Overview
This role focuses on leveraging operating system-level insights to identify root causes of IT issues and drive automation across service delivery.
You will work across Windows, macOS, and Linux environments to analyze system behavior, improve operational efficiency, and implement automated remediation workflows.
Key Responsibilities
Analyze system logs and OS-level events across Windows, macOS, and Linux environments to identify recurring issues and root causesIdentify opportunities for automation and implement remediation workflows to improve IT operationsSupport continuous improvement through data analytics, observability, and predictive insightsCollaborate with Service Desk, Curatorship, and Engineering teams to operationalize automated solutionsContribute to improving service stability, performance, and user experience