Job Description
Job Description
Our Technical Support Team will be responsible for delivering a high quality service to the Client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with.
The aim is to support the Aftersales Network in repairing the vehicles in the most professional, accurate and efficient way.
Duties and Responsibilities:
- Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models
- Manage the internal process of escalation
- Providing insights and suggestion to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and data base
- Supporting the Customer Care Call Centre daily operations, sharing with them the most updated findings, b...