Job Description
Lead the support team at EDealer as a Technical Support Supervisor in the automotive sector. Drive operational efficiency and team development in a full-time role focused on customer service excellence.
EDealer is seeking a Technical Support Supervisor to manage daily operations and develop the support team. This role emphasizes leadership, service quality, and collaboration across functions to enhance customer support. You'll work closely with senior specialists and trainers to refine workflows and uphold high support standards.
Key Responsibilities:
• Lead daily operations of the technical support team
• Conduct performance reviews and employee development meetings
• Monitor team performance and SLA adherence
• Assist with complex customer situation escalations
• Identify workflow inefficiencies and implement improvements
Requirements:
• 2+ years in Technical Support leadership
• Strong communication and conflict resolution skills
• Proven experience ...
EDealer is seeking a Technical Support Supervisor to manage daily operations and develop the support team. This role emphasizes leadership, service quality, and collaboration across functions to enhance customer support. You'll work closely with senior specialists and trainers to refine workflows and uphold high support standards.
Key Responsibilities:
• Lead daily operations of the technical support team
• Conduct performance reviews and employee development meetings
• Monitor team performance and SLA adherence
• Assist with complex customer situation escalations
• Identify workflow inefficiencies and implement improvements
Requirements:
• 2+ years in Technical Support leadership
• Strong communication and conflict resolution skills
• Proven experience ...