(AWP/MEWP) Technical Support / Service Engineer
Zoomlion Heavy Industry NA, Inc.
Job Description
Location: Home Office (Preferred: Drummondville, QC; service coverage in Montreal & Quebec City)
Position Summary
We are seeking a skilled and customer-oriented Technical Support / Service Engineer to support our aerial work platform (AWP) product line. This role is responsible for delivering technical expertise, troubleshooting, after-sales service, and customer support to ensure high equipment performance and customer satisfaction.
Key Responsibilities
1. Technical Support & Troubleshooting
- Provide remote and on-site technical support to customers and dealers
- Diagnose and resolve issues related to electrical, hydraulic, and mechanical systems
- Handle complex technical cases and provide effective solutions
2. After-Sales Service & Maintenance
- Guide or participate in equipment installation, commissioning, repair, and maintenance
- Support customer...