B2B Knowledge Experience Specialist

What's the role?

As a B2B Training Specialist, you will be responsible for developing, maintaining, and continuously improving operational processes, policies, and knowledge resources for the company’s B2B operations. This includes ensuring that all internal and external knowledge base content, training materials, and customer-facing resources are consistently updated to reflect new processes, procedures, and policies. You will facilitate the effective dissemination of relevant information across customer-facing teams and lead training initiatives for Customer Service, Retail, Service Centers, Community Events, Sales Executives, and other business personnel. Additionally, you will ensure that all customer-facing training materials are properly maintained, updated, and stored within the designated learning platform.

How can you add value?