Job Description
Job Title: B2C Operations Customer Expert I (Italian Market)
Start Date: 13012026
Location: Lisbon, Portugal
Work Model: Onsite
Employment Type: Fulltime
Overview
You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication, internet, and related services. This role is ideal for candidates who enjoy customer interaction, problem-solving, and a fast-paced work environment.
Key Responsibilities
Provide customer support in Italian through inbound calls
Assist with device issues, subscriptions, billing inquiries, and service-related questions
Offer empathetic, friendly, and effective customer service
Identify opportunities to promote relevant products and services
Maintain professionalism and ensure a positive customer experience
Required Qualifications
Fluency in Italian (written and spoken)
Previous experience in custome...