Job Description
Job Title: B2C Operations Customer Expert I (Italian Market)
Start Date: 13/01/2026
Location: Lisbon, Portugal
Work Model: Onsite, Full-time
Join a major Swiss telecom project supporting B2C customers with mobile, internet, and related services. Ideal for candidates who enjoy customer interaction, problemsolving, and a dynamic environment.
Key Responsibilities
Handle inbound calls in Italian
Support with device issues, subscriptions, billing, and services
Provide empathetic, efficient customer service
Identify opportunities to promote relevant products
Ensure a professional, positive customer experience
Requirements
Fluent Italian
Customer service experience preferred
Strong communication and interpersonal skills
Energetic, proactive, salesminded
Comfortable in fastpaced environments
Training
15 working days, 8h/day (start 08:3009:30)
Inclu...