Job Description
B2C Operations Customer Expert – Italian Market
Lisbon, Portugal
Start Date: 13 January 2026
Full-time | Rotational Shifts
About the Role
We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and general inquiries, ensuring a warm, professional, and solution-oriented customer experience.
Your Responsibilities
- Handle inbound B2C customer calls in Italian
- Support customers with:
- Subscriptions and contracts
- Billing and payment questions
- Device and technical issues
- Provide an empathetic and customer-focused experience
- Identify and promote relevant products or services when suitable
- ...