Job Description
Back Office Agent with German - full-time and part-time possibilities
Location: Wroclaw
Job Summary
We are looking for a detail-oriented and customer-focused Back Office Customer Service Advisor to support our operations through written chat communication. This role focuses on handling customer inquiries via chat, resolving complex cases, and ensuring a high standard of service without direct phone contact.
Key Responsibilities
- Handle customer inquiries and requests exclusively via chat communication
- Provide accurate, timely, and professional written responses to customers
- Resolve complex customer issues requiring investigation and follow-up
- Process back-office tasks such as order adjustments, refunds, complaints, and data updates
- Collaborate with internal teams (e.g. operations, logistics, technical support) to resolve cases efficiently
- Ensure all ...