Backs Team Manager

DX

Nottingham, England, United Kingdom
Permanent
Posted June 07, 2026
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Job Description

Role summary

:

In conjunction with the other Team Managers, manage the team through forward planning and performance management ensuring that all KPI’s and SLA’s are met for the Customer


Key responsibilities

  • Compliance with all security standards required surrounding Customer / Clients contracts.

  • Delivery of Customer SLA’s.

  • Undertake regular reviews of volume forecast and amend resource planning as appropriate.

  • Performance Management of Operational Team.

  • Conduct 121’s and appraisals for Operations Team.

  • Ensure daily performance information is produced, variances investigated appropriate action taken.

  • Swift and clear communication to Operational Team.

  • Clear control measures in place to deliver and drive KPI achievements.

  • Compliance with Health & Safety.

  • Motivation and engagement of Northampton team.

  • Encourage a positive working environ...
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