Bilingual Customer Care Specialist

Remote - Canada

Full Time, Contract

Reports To: Lead, Customer Experience

I. Scope and Summary of Primary Responsibilities

As the primary point of contact for CNIB and partner services, the Customer Care Specialist is responsible for professional and thorough customer service through inbound, outbound and email contact channels.

II. Essential Functions

The position entails, but is not limited to the following general responsibilities:

• Independently assist customers, in a timely and accurate fashion, with telephone and email with inquiries, through inbound and outbound channels.
• Assist callers who are navigating sight loss by introducing them to Vision Loss Rehabilitation Canada’s programs and services.
• Informing callers of the diverse range of CNIB services and programs ensuring to promote awareness of community service.
• Assist callers with ...