Job Description
Join a vibrant environment with a permanent role for a Bilingual Customer Service Agent supporting travelers in Sherbrooke. Deliver professional assistance in medical and non-medical situations through a hybrid work model.
This position involves answering incoming client calls related to insurance coverage and coordinating essential services. You will act as a resource for insured members and facilitate claims processes. The rotating schedule requires flexibility from 7 am to 11 pm, with a three-month on-site training requirement, after which hybrid work is permitted.
Key Responsibilities:
• Provide empathetic support on incoming client calls
• Explain travel insurance coverage and benefits clearly
• Assist clients with claim file openings and service coordination
• Document interactions accurately in the claims management system
• Collaborate effectively across departments to resolve issues
Requirements:
• Coll...
This position involves answering incoming client calls related to insurance coverage and coordinating essential services. You will act as a resource for insured members and facilitate claims processes. The rotating schedule requires flexibility from 7 am to 11 pm, with a three-month on-site training requirement, after which hybrid work is permitted.
Key Responsibilities:
• Provide empathetic support on incoming client calls
• Explain travel insurance coverage and benefits clearly
• Assist clients with claim file openings and service coordination
• Document interactions accurately in the claims management system
• Collaborate effectively across departments to resolve issues
Requirements:
• Coll...