Bilingual Customer Service Analyst (Portuguese/English)

Bilingual Customer Service Analyst (Portuguese/English)
On-site – Barra Funda, São Paulo
Start Dates Available: March / April

Fluent in Portuguese and English and looking for a stable customer service opportunity? Join an international travel booking platform and support customers with billing, platform usage, and general enquiries.

Main Responsibilities

• Customer service via voice and email
• Assist with billing questions and platform usage issues
• Provide clear solutions with a focus on first-contact resolution
• Communicate frequently in English (spoken and written)

Requirements

• English level minimum B2 (spoken & written)
• Strong verbal and written communication skills
• Availability for on-site work in Barra Funda
• Flexible schedule (morning or afternoon — afternoon preferred)
• Part of the recruitment process will be conducted in English <...