Job Description
As a Pension Information Line (PIL) Customer Service Representative, you play a vital role in providing assistance and guidance to pension plan participants regarding their benefits and retirement options. You are the friendly voice on the other end of the line, ready to tackle any questions from individuals seeking information on pension plans, eligibility criteria, and related services.
Responsibilities
- Handling inbound and outbound calls from clients and their employees, including follow-up calls.
- Address inquiries from pension plan participants regarding benefits, eligibility, and pension options.
- Provide accurate and timely information on pension plans and retirement benefits.
- Assist participants with pension documents, forms, and online portals.
- Handle client concerns and escalations professionally and empathetically.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams...