Job Description
Elevate your career with Teleperformance as a Bilingual French Customer Service Specialist. This hybrid role involves supporting Daimler Truck Financial customers through inbound calls and emails, ensuring superior service quality.
As a key member of our customer service team, you'll manage 40-50 inbound calls daily, providing prompt assistance and information. Your expertise will enhance customer satisfaction as you resolve inquiries related to account management, process requests, and investigate complaints. Join a company that prioritizes employee satisfaction and fosters professional development.
Key Responsibilities:
• Answer customer inquiries via phone and email
• Provide payment information and account assistance
• Process requests accurately following service standards
• Investigate customer complaints promptly
• Collaborate on processes to enhance customer experience
Requirements:
• Fluency in French, both spoken and written
• Experience in custo...
As a key member of our customer service team, you'll manage 40-50 inbound calls daily, providing prompt assistance and information. Your expertise will enhance customer satisfaction as you resolve inquiries related to account management, process requests, and investigate complaints. Join a company that prioritizes employee satisfaction and fosters professional development.
Key Responsibilities:
• Answer customer inquiries via phone and email
• Provide payment information and account assistance
• Process requests accurately following service standards
• Investigate customer complaints promptly
• Collaborate on processes to enhance customer experience
Requirements:
• Fluency in French, both spoken and written
• Experience in custo...