Bilingual Information & Referral Representative, Regular Full Time: Labelle, Cornwall, Pembroke

As a Bilingual Information & Referral Representative , you will support the assigned team in ensuring patients receive prompt, effective customer service and provide accurate, comprehensive health and community information across the Champlain region.

Primary Responsibilities

• Answer and respond to all incoming calls in a timely, professional and culturally sensitive manner in the caller’s official language of choice, determining the nature of the request and identifying issues and concerns.
• Provide information and referral options to callers and, when appropriate, link to related services and resources such as Home and Community Care Support Services Champlain Intake Care Coordinators.
• Promote, encourage and guide use of electronic navigation and self‑service tools (e.g., Champlainhealthline.ca).
• Track I&R call information in accordance with monitoring requirements.
• Ensure confidentiality of caller information...