Job Description
What’s the opportunity?
As a member of the Flex team you will be part of a dynamic team that will be trained to support numerous teams throughout Personal Banking Client Operations. In this role, you will use your deep knowledge and experience of diverse RBC products, processes and services to effectively analyze non‑standard and/or specialized transactions. This position is available nationally to employees within commutable distance of a centre; you will be required to work in office as per PBO guidelines.
What will you do?
- Deliver excellent service to our clients every time, focusing on doing what is best for our clients and the organization – making it simpler, faster, better.
- Use a continuous proactive and agile approach to adapt to change and process work volumes as measured through established Client Service Commitments.
- Exercise due diligence by following operational risk policies, procedures, standards and guidelines....