Job Description
Shape the future at IntouchCX as a Bilingual Team Lead, focusing on employee training and operational performance. Engage with team members to enhance productivity and team motivation.
As a Team Lead, you ensure that Customer Service Representatives (CSRs) receive training and support to foster growth and development. Your role includes managing performance based on Key Performance Indicators (KPIs) and devising solutions to boost business outcomes. You will also motivate your team through relationship-building and provide on-the-spot coaching during interactions.
Key Responsibilities:
• Manage and supervise Customer Service Representatives (CSRs)
• Develop training and professional development programs
• Analyze performance reports to identify areas for improvement
• Coordinate staffing changes with Operations Support Team
• Collaborate with various departments to resolve issues
Requirements:
• High school diploma or equivalent required
• Fluent in French...
As a Team Lead, you ensure that Customer Service Representatives (CSRs) receive training and support to foster growth and development. Your role includes managing performance based on Key Performance Indicators (KPIs) and devising solutions to boost business outcomes. You will also motivate your team through relationship-building and provide on-the-spot coaching during interactions.
Key Responsibilities:
• Manage and supervise Customer Service Representatives (CSRs)
• Develop training and professional development programs
• Analyze performance reports to identify areas for improvement
• Coordinate staffing changes with Operations Support Team
• Collaborate with various departments to resolve issues
Requirements:
• High school diploma or equivalent required
• Fluent in French...