Job Description
About MaintainX
MaintainX is the world's leading mobile‑first work execution platform for industrial and frontline teams.
We help over 13,000 customers — including Duracell, McDonald’s, Shell, DHL, and Cintas — reduce unplanned downtime and run more efficient operations.
In **** we raised a $150M Series D led by Bessemer Venture Partners, bringing total funding to $254M at a $2.5B valuation.
We were named to the **** Forbes Cloud 100 and ranked #1 in EAM and CMMS on G2’s Summer **** report.
The market we serve is changing fast: 68% of industrial companies have the same or more downtime than they did in ****, and 3.8M manufacturing jobs will go unfilled through ****.
The role
As a Level 1 Support Representative, you’re the first point of contact for our customers — and often their clearest view of what MaintainX can do.
This isn’t a ticket‑routing role. You’ll own issues through to resolution, using screen shares, documen...