Job Description
Elevate your customer service career with CapIntel as a Bilingual Technical Support Representative in Toronto. This hybrid role demands expertise in English and French while engaging with customers via Zendesk.
As a Bilingual Technical Support Representative, you will assist users of CapIntel's wealth management platform. Your role emphasizes effective communication, troubleshooting, and ensuring prompt resolutions for customer inquiries, while also involving training and knowledge-sharing with internal teams.
Key Responsibilities:
• Respond to customer inquiries through Zendesk
• Escalate complex issues to relevant internal teams
• Participate in product and service training sessions
• Record issues and resolutions in Jira accurately
• Create help center content for user guidance
Requirements:
• Proficient in both French and English
• Previous experience in customer support or onboarding
• Strong tr...
As a Bilingual Technical Support Representative, you will assist users of CapIntel's wealth management platform. Your role emphasizes effective communication, troubleshooting, and ensuring prompt resolutions for customer inquiries, while also involving training and knowledge-sharing with internal teams.
Key Responsibilities:
• Respond to customer inquiries through Zendesk
• Escalate complex issues to relevant internal teams
• Participate in product and service training sessions
• Record issues and resolutions in Jira accurately
• Create help center content for user guidance
Requirements:
• Proficient in both French and English
• Previous experience in customer support or onboarding
• Strong tr...