Job Description
Join BMW Markham as a Customer Support Specialist, where you’ll be the friendly voice assisting customers with their service needs. Your passion for problem-solving and outstanding communication skills will shine in this dynamic role.
As a key member of the service customer support team, you’ll coordinate service appointments and greet all customers with a smile. This role requires handling customer queries, providing essential dealership information, and referring concerns to appropriate personnel. Your ability to handle difficult situations with poise will contribute to customer satisfaction and retention.
Key Responsibilities:
• Welcome and assist customers and visitors
• Answer and direct phone calls efficiently
• Stay informed about dealership services
• Address customer queries or direct them to others
• Calmly manage complaints and escalate as needed
Requirements:
• Fluent in Mandarin is preferred
• Call center experience is mandatory
• Strong kn...
As a key member of the service customer support team, you’ll coordinate service appointments and greet all customers with a smile. This role requires handling customer queries, providing essential dealership information, and referring concerns to appropriate personnel. Your ability to handle difficult situations with poise will contribute to customer satisfaction and retention.
Key Responsibilities:
• Welcome and assist customers and visitors
• Answer and direct phone calls efficiently
• Stay informed about dealership services
• Address customer queries or direct them to others
• Calmly manage complaints and escalate as needed
Requirements:
• Fluent in Mandarin is preferred
• Call center experience is mandatory
• Strong kn...