BPO Transition Manager - 1 year

Hiscox

Lisbon, Lisbon, Portugal
Full time
Posted June 16, 2026
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Job Description

Job Type:

Fixed Term

Build a brilliant future with Hiscox
 

Role Purpose
The Transition Manager will lead the migration of Finance and Credit Control activities to an outsourced provider, ensuring robust governance, compliance, and performance oversight. Acting as the primary liaison between Hiscox and the outsourcing partner, this role safeguards contractual obligations, service level agreements (SLAs), and regulatory standards while driving a smooth transition with minimal business disruption.

Key Responsibilities

Oversight & Governance

  • Monitor and evaluate the outsourced provider’s performance against agreed KPIs and SLAs for credit control and finance operations.
  • Establish governance frameworks to ensure transparency and accountability throughout the transition and post-migration phases.

    • Relationship Management

  • Serve as the main point of contact for the outsourcing partner, fost...
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