Branch Service Manager (Concord)
Konica Minolta Business Solutions U.S.A., Inc.
Job Description
Overview
Manage, mentor and coach a team of customer focused professionals, improve Service process efficiencies and enhance the KMBS Customer experience.
“This posting reflects an existing vacancy that we are actively recruiting for.”
Responsibilities
- Manage, mentor and coach
- Responsible for reviewing quality and quantity of Service productivity
- Ensure the training is requested and attended by all relevant staff
- Review and coach all Service staff on CIP’s
- Communicate and encourage growth and career planning
- Improve process efficiencies
- Analyze service processes to improve efficiencies and promote cost reduction
- Participate and encourage Sales/Service meetings
- Monitor progress and promote field focus and adherence in cost saving modifications
- Responsible for reviewing Service Level Agreements fo...