Job Description
Elevate customer interactions as the Customer Experience Manager at Bridgewater Bank in Calgary. Focus on coaching and developing a winning Direct Sales team.
As a seasoned leader, you will oversee the Customer Experience Centre, ensuring high-quality service delivery and team accountability. Reporting to the Director of Operations, your background of over 10 years in customer service will allow you to foster collaboration and problem-solving while utilizing innovative tools. Your expertise in financial performance metrics will enhance operational efficiency and customer satisfaction.
Key Responsibilities:
• Deliver exceptional service in a Contact Centre setting
• Coach and develop team members for success
• Administer the call recording and escalation program
• Support efficient renewal processes for mortgage customers
• Investigate customer-related privacy concerns
Requirements:
• Degree in commerce, manageme...
As a seasoned leader, you will oversee the Customer Experience Centre, ensuring high-quality service delivery and team accountability. Reporting to the Director of Operations, your background of over 10 years in customer service will allow you to foster collaboration and problem-solving while utilizing innovative tools. Your expertise in financial performance metrics will enhance operational efficiency and customer satisfaction.
Key Responsibilities:
• Deliver exceptional service in a Contact Centre setting
• Coach and develop team members for success
• Administer the call recording and escalation program
• Support efficient renewal processes for mortgage customers
• Investigate customer-related privacy concerns
Requirements:
• Degree in commerce, manageme...