Job Description
Business Analyst (LMS)
Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners.
We are looking for a Business Analyst with the following requirements:
- Being part of the HCM Department, the Learning Management System (LMS) BAU Specialist will collaborate closely with the LMS BAU Lead under the LMS Product Owner scope.
The LMS used is the LMS Module of Cornerstone On Demand. So all tickets are related to this tool or the ecosystem behind (loading content, creating report, assign session, grant system admin rights, etc).
Service :
The ticketing tool used by entities and Group is Service NOW.
Drive to the support ticket Level 1 & 2 in autonomy for our entities
Overview to Level 3 tickets with...