Job Description
Hybrid
Meetings onsite in Regina, SK may be required periodically
Mandatory Education/Certifications: IBA CBAP, PMI-PBA or IIBA AAC
Mandatory Experience:
This position is for an IT business analyst on a project to implement a cloud SaaS solution for our contact centre. The candidate will require the following:
-Significant IT project experience as a business analyst
-Experience gathering and documenting business requirements
-Experience with Agile and Waterfall project methodologies
-Strong communication and customer service skills
Seniority: Senior
Desired Experience:
Experience with contact centre technology projects
-Knowledge of systems like telephony, IVR, workforce management or CRM integrations
-Experience with Azure DevOps
-Familiarity with cloud and SaaS solutions