Business Consultant – Business Discovery & Optimization

Our client, a leading organization focused on Enterprise Digital & AI Enablement and operational excellence, is seeking a Business Consultant - Business Discovery & Optimization. This role will drive process improvement initiatives by leveraging business analysis, process engineering, and data-driven insights to enhance operational efficiency and client/employee experience. The position involves collaborating with cross‑functional teams, designing future‑state processes, and supporting transformation initiatives across the organization. This is a 6 months contract role with a hybrid work model.

Responsibilities

• Identify opportunities within operational processes and deliver actionable insights to improve client and frontline experience
• Develop current and future state process maps (high‑level and detailed) to support process optimization initiatives
• Facilitate stakeholder collaboration sessions (e.g., workshops, brainstorming) using vir...