Job Description
Role Overview
As a Business Operations Analyst supporting our Customer Experience organization, you will play a pivotal role in enhancing the customer journey within our Platform Software business. You’ll collaborate closely with cross‑functional teams to develop plans that prioritize customer satisfaction while achieving business objectives.
Responsibilities
- Provide operational support for the Customer Success and Customer Support organizations, working collaboratively with members of these functions plus Sales, Finance, and other Operations teams.
- Champion an AI‑first approach to operations by identifying opportunities to leverage AI tools (generative AI, predictive analytics, automation platforms) to streamline workflows, enhance reporting, and improve the customer journey.
- Use AI‑assisted analytics tools to surface trends, forecast customer health, and generate insights that inform strategic decisions across the CX organization....