Description
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The Opportunity
The Business Process Quality Senior Professional is responsible for managing customer quality topics and driving structured quality improvements across the organization. The role ensures a data-driven approach to quality performance, supports project quality, and strengthens internal processes beyond production in close collaboration with cross-functional teams.
How you´ll make an impact
Manage customer quality topics, including complaints handling (CCRP), case coordination, and structured RCA / 8D reportingEnsure effective handling and closure of customer cases, including follow-up and communicationAnalyze customer complaints, project quality cases, and recurring deviations to identify trends, root causes, and improvement opportunitiesLead improvement initiatives linked to customer and project quality cases, ensuring corrective and preventive actions are implemented and fol...