Job Description
<p>We are seeking an experienced and motivated Business Application Advisor to support the development, optimization, and ongoing evolution of our Contact Center as a Service (CCaaS) solutions. This role focuses on providing subject‑matter expertise, business guidance, and application insight to ensure the CCaaS platform aligns with business objectives and delivers exceptional customer experiences.<br>The Business Application Advisor will work closely with development teams, architects, product stakeholders, and cross‑functional partners to provide application direction across the CCaaS lifecycle. The role requires a strong understanding of contact center technologies and the ability to translate business needs into effective application solutions.<br><p><strong>What you will be doing:</strong><br /> </p><div><h3>Business Alignment & Advisory</h3><ul><li>Provide expert guidance to ensure CCaaS application...