Job Description
Overview
Elevate your career as a Transportation Business Services Coordinator with the City of Hamilton. This role focuses on exceptional customer service and effective administrative operations.
Reporting to the Manager of Business Initiatives, you will lead a team dedicated to delivering quality administrative support. Your responsibilities include overseeing customer service functions, managing financial workflows, and implementing process improvements. This position requires strategic leadership and a commitment to fostering a productive team culture, ensuring compliance with corporate standards.
Key Responsibilities
- Supervise customer service and administrative staff
- Develop and maintain standard operating procedures
- Oversee financial analysis and expenditure tracking
- Monitor compliance with service standards
- Conduct audits to ensure operational efficiency